Have questions?
You can find the answers you need here.
Is my service guaranteed?
Yes. All of our services are completely guaranteed. If you aren’t feeling the love, please get in touch with us within 24 hours, and we will make it right.
What if I’m unhappy with my service?
If, for any reason, you are not completely satisfied with your cleaning, we want to make it right. We offer a complimentary re-clean of any areas that may have been overlooked, scheduled at your convenience. Our original team will return solely to address the specific concerns you’ve identified, ensuring a consistent level of quality. To take advantage of this offer, please let us know within 24 hours of your service. We value your trust and strive to provide exceptional service, recognizing that our work involves both time and labor. Thank you for allowing us the opportunity to serve you better.
Are you bonded and insured?
We are fully insured by industry-leading general liability insurance. In the unlikely event that an object is damaged, the team follows our standard operating procedures (SOP) to fill out an “Accident Report,” after which someone from our support team will contact you.
Do I need any supplies?
We provide eco-friendly products and cleaning tools with our services. If you prefer specific supplies, please let us know, and we will use any products you leave out for us. Kindly view our terms of use on using your own products.
Service areas?
Our services are available in Manhattan, Brooklyn, and Queens. When booking, enter your zip code to see if we provide service in your area.
Hours of service?
Monday through Saturday, 7 AM to 7 PM.
How do I book a clean?
Booking with us is incredibly easy! Our intuitive online system simplifies the entire process, ensuring a hassle-free experience. Just enter your details, and we’ll handle everything from there. Experience the convenience – start your booking here!
What happens after booking?
Relax and unwind! Your home will be sparkling clean in no time. Once you book your appointment, you’ll receive a confirmation email right away. We’ll also send a friendly reminder 24 hours before we arrive. Before you know it, our dedicated team will be transforming your space! If you don’t see the confirmation email immediately, please check your spam folder; it sometimes finds its way there. Your clean home is just around the corner!
Do I need to be home?
No, you don’t. Some customers prefer to leave their keys with the doorman or others. You can tell us where the keys will be in the home entry section when booking online; otherwise, give us a call.
How do I leave a note?
Please leave a message in the notes section when booking your appointment. You can also leave a note at your home, call us, or send us an email.
What if I have pets?
Our teams work around pets safely, and all our cleaning products are non-toxic and safe. If you would like to provide us with specific instructions regarding your pets, please do so when booking.
Who is going to clean my home?
A two-person team provides service. We aim to have the same cleaning crew always come to your house. However, a different team may clean your home due to unforeseen circumstances such as illness, inclement weather, holidays, or accidents. Our teams are highly skilled English-speaking professionals.
How it works?
Here’s an example. Assume you subscribe to a weekly subscription. Unless we contact you, your cleaning will occur every week on the same day and time. You can subscribe by selecting subscription frequency when booking our standard clean.
Subscription Benefits:
• Frequently Cleans: (Standard clean) 25% off every week, 20% off every 2 weeks, or 15% off every 4 weeks.
• Clean Upgrades: All upgrades include the same subscription savings on standard, deep, moving cleaning, and extras.
• Upgrade Rewards: Free deep clean upgrade after every 3 consecutive cleans.
• Annual Clean: Celebrate your yearly anniversary with a free deep clean (extras not included).
Subscription benefits start from the second clean. Have questions? Please contact us.
How to add to my subscription?
If you wish to upgrade your cleaning or add extras to your subscription appointment at any time, please contact us, and we will gladly do so.
All subscription benefits become effective once your first clean is completed.
Can I combine offers?
Thank you for being a valued subscriber! We appreciate your interest in our offers and would like to clarify that subscription benefits, as well as any promotions advertised on our website or social media, cannot be combined. Each offer is designed to be stand-alone, allowing you to take advantage of one discount at a time. While we understand the appeal of maximizing savings, we value your perspective on this matter. Our commitment is to provide you with the best possible service, so please let us know how we can help you get the most out of your subscription!
Can I share my subscription?
Currently, subscriptions cannot be shared, as they are intended for individual use only. Thank you for your understanding!
Can I change my subscription?
Yes, you can. Please get in touch with us, and we will gladly make any necessary changes.
Can I rescheduling a clean?
Unfortunately, you can only cancel a subscription clean. If you want to cancel a clean, you may do so 24 hours before your scheduled appointment date and time. We do not offer subscription rescheduling.
You can cancel by using the cancellation link in your confirmation email or by contacting us.
*Remember that your next recurring appointment will be full-price to bring your home back to the maintenance level. If you have any questions, please get in touch with us.
How can I cancel a clean?
You can cancel your scheduled cleaning 24 hours before your appointment date and time by using the cancellation link in your confirmation email or by contacting us.
- No Fee – There is no fee if you cancel an appointment 24 hours before the scheduled date and time.
- Cancellation Fee – If you cancel after 24 hours, you will be charged a $49 cancellation fee.
*Remember that your next recurring appointment will be full-price to bring your home back to the maintenance level. If you have any questions, please get in touch with us.
Missed or locked-out appointment?
A missed or locked-out appointment is when our team is either turned away at your door or simply unable to gain access to your home upon their arrival. An attempt will be made to contact you for assistance. If you cannot be reached or refuse service, we will instruct the team to cancel the cleaning and move on to the next customer. Such a scenario shall be viewed as a “Lock-out/Missed Appointment.” All lock-outs and missed appointments are treated as service rendered, and we will not issue any refunds for lock-outs and missed appointments.
When will I be charged for service?
Billing is completed 24 hours before your appointment.
Do I have to be home?
No, you can leave your keys with the doorman or provide us with a set of keys to keep on file.
How do I leave my keys on file?
On the day of your appointment, you can provide us with a copy of your keys, and we will securely keep your keys on file for service.
What if I'm moving?
You can contact us to discontinue your subscription or take us with you. We’ll adjust your service pricing to reflect your new address.
How can I tip?
You can tip in cash or by check on the day of your appointment. You can also contact us directly to tip your team by credit or debit card.
How can I cancel my subscription?
You can use the cancellation link in your confirmation email or contact us to cancel your subscription.
How pricing works?
Our pricing summary consists of five things.
- Service type
- Number of bedrooms
- Number of bathrooms
- Square footage
- Total floors
Is your home larger than 3000 square feet? If so, our pricing summary does not apply to your home. Contact us for a personalized quote. Please get in touch with us for a single-family home, loft, duplex, brownstone, or townhouse.
Payment method?
We accept all major credit cards and debit cards.
When will I pay for my clean?
Your payment will be processed when booking your appointment, and a service invoice will be in your inbox shortly after.
Cancellations and rescheduling?
We know schedules can change quickly; rescheduling or canceling an appointment can be done by using the cancellation link in your confirmation email or contacting us. Please view the terms of use for more information on cancellations and rescheduling.
- No Fee – There is no fee if you cancel or reschedule an appointment 24 hours before the scheduled date and time.
- Rescheduling Fee – If you reschedule after 24 hours, you will be charged a $49 rescheduling fee.
- Cancellation Fee – If you cancel after 24 hours, you will be charged a $49 cancellation fee.
Missed/Lock-Out Fee – If our team is either turned away at your door or simply unable to gain access to your home upon their arrival, an attempt will be made to contact you for assistance. If you cannot be reached or refuse service, we will instruct the team to cancel the cleaning and move on to the next customer. Such a scenario shall be viewed as a “Lock-out/Missed Appointment.” All Lock-outs and missed appointments are treated as service rendered, and we will not issue any refunds for lock-outs and missed appointments.
If you have a subscription, you will need to cancel your appointment 24 hours before the scheduled appointment date and time to avoid fees. Please view subscription questions and answers here.
How long does a refund take?
It generally takes 7 to 10 business days, whether a full or a partial refund.
Can I change my service?
Yes! You can change your service by contacting us.
Cleaning type & time?
Every home is unique, and we understand that cleaning needs can vary. If your home requires more or less time than our standard estimate, don’t worry! Our dedicated team will assess the specific needs of your home on the day of service and provide you with a more accurate completion time. If your home’s condition falls outside of our standard services, we’ll work with you to create a custom solution that fits your needs perfectly. Your satisfaction is our priority, and we’re committed to ensuring that your home receives the attention it deserves.
Home sizing?
Our website’s pricing structure is tailored to cater to the needs of a wide range of homes, including studio, one, two, three, four, and five-bedroom apartments with up to 4 bathrooms. When making a booking, please ensure that you select the correct home size as our system is designed to ensure accuracy. Additionally, any rooms repurposed as a study, office, TV room, playroom, or any other alternately purposed room will be considered additional bedrooms for pricing purposes.
If your home exceeds 3000 square feet or falls under categories such as single-family homes, lofts, duplexes, brownstones, or townhouses, we encourage you to reach out to us for a customized quote. We are here to accommodate your unique needs and provide you with a tailored solution for your larger or alternative living space. Please feel free to get in touch with us so we can assist you further.
Customized service?
Contact us for a personalized quote at the competitive rate of $49 per hour for a team of two. We’re excited about the opportunity to customize our services to perfectly match your needs and surpass your expectations.
Should I tip for service?
Absolutely! Your kindness and support mean the world to us. Tipping is a fantastic way to express your appreciation and make a positive impact. When booking online, you can conveniently add a tip, or you can provide a cash or check gratuity on the day of service. If you’d like to use a credit or debit card, you can also reach out to us directly. Your generosity truly makes a difference, and we are incredibly grateful for your thoughtfulness! All tips are directly given to the team that provides services to you.
Laundry services?
We do not handle washing or drying clothes.
Ironing clothes?
Ironing is outside our scope of services.
Use of ladders over 3 feet?
For safety reasons, we do not use ladders taller than 3 feet.
Curtain and blinds cleaning?
This task requires specialized equipment and is not part of our services.
Upholstery cleaning?
We do not clean sofas, chairs, or other upholstered furniture.
Rotating mattresses?
We cannot assist with moving or rotating mattresses.
Carpet cleaning?
This requires special equipment that we do not provide.
Waxing floors?
We do not offer floor waxing services.
Patio and balcony cleaning?
Cleaning outdoor spaces is not included.
Cleaning crystals?
We do not clean delicate items like crystals.
Changing light bulbs?
This task is not part of our service.
Reaching high surfaces?
We cannot clean areas that require extensive reach.
High ceiling fans?
Cleaning high ceiling fans is outside our capabilities.
Homes with bed bugs?
We cannot service homes with bed bug infestations.
Insect or rodent infestation?
We do not offer pest control services.
Mold and rust removal?
We do not address mold or rust issues.
Removal of disease pet?
We appreciate your understanding during this difficult time. Our cleaning service focuses on general cleaning and does not cover the removal of deceased pets.
Pet and animal waste removal?
We do not handle animal waste.
Deep stain removal?
We do not specialize in removing deep stains.
Unclogging drains and pipes?
Plumbing issues are not addressed by our team.
Unclogging toilets?
We do not handle toilet clogs.
Moving heavy furniture?
We cannot assist with moving large or heavy items.
Cleaning fireplaces?
This is not included in our services.
Exterior window cleaning?
We only clean interior windows.
Hoarder cleaning?
We do not provide services for extreme cleaning situations.
Industrial cleaning?
Our services are residential-focused.