Privacy Policy

This Privacy Policy describes that I Love Maid, Inc. (“I Love Maid”) Is committed to protecting your privacy. We have thoroughly implemented this “Privacy Policy” to describe our practices regarding the personal information (as defined below) we collect from users of our website and our services. This Privacy Policy applies only to information collected through our Site and not to information collected offline. Any capitalized terms not defined in this Privacy Policy are in the I Love Maid “Terms Of Use.”

User Consent

We refer to all related sites, applications, customer support teams, cleaning teams, and third-party vendors as the “Services.” This Privacy Policy is intended to govern our users’ use of our services. Including, without limitation, those who use the services in the course of their business or trade. Unless otherwise agreed through contract. You accept the terms of our Privacy Policy when you access our Site, or use our services, including, but not limited to, our technologies, processes, or functions offered on our website. We may amend this Privacy Policy at any time by posting a revised version on our website. 

Personal Information Collected 

We collect the following personal information to provide you with our services and help us personalize and improve your experience. Information is sent to us by your computer, mobile phone, or other access devices. The information sent to us includes, but is not limited to, the following: computer IP address, web pages you access, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, ad data, and standard web log data and other information. We also collect anonymous information through our use of cookies and web beacons.

We may collect and store any information you provide us. When using our services, including inputting or adding information on a web form, adding or updating your account information, chats, or when you correspond with us regarding services. We also collect information about your transactions and activities when you use our services. In addition, when you book appointments or use our services, we collect the following information: Contact information, such as your name, address, phone, email, and other similar information.

Financial information, such as debit/credit card numbers, that you link to your I Love Maid account or give us when you use the services. More about debit and credit cards: Although customers can submit debit/credit card or other payment card information to pay for a service through the I Love Maid website, I Love Maid does not receive this information. Payment card information is transmitted directly to a third-party payment card processor. Our processor’s name is Stripe. Then communicates to I Love Maid whether your payment has cleared but does not provide the payment card information to I Love Maid. All transactions are secured; by industry-standard secure socket layer (SSL) encryption technology. Stripe’s privacy policy is available here. 

We may also collect information about you from other sources. Such as through your contact with us, our support team, your results when you respond to a survey, and your interactions with the I Love Maid team members. Subject to their privacy policies, terms of service, and applicable law. I Love Maid may also monitor or record its telephone conversations, correspondence, or other communication with you or anyone acting on your behalf for quality and training purposes or its protection. You acknowledge that your communication may be overheard, monitored, or recorded without further notice or warning by communicating with I Love Maid.

We may also obtain information about you from third parties such as social media sites (Facebook, Instagram, Twitter, Pinterest, Snapchat, TikTok, etc.) The information we receive may vary by Site and is controlled by that Site. By associating an account managed by a third party with your I Love Maid account and authorizing us to access this information, you agree that I Love Maid may collect, store and use this information under this Privacy Policy.

We may offer you the ability to connect with the services using a mobile device, either through a mobile application or a mobile-optimized website. The provisions of this Privacy Policy apply to all such mobile access and use of mobile devices. When you download or use our mobile applications or access one of our mobile-optimized sites, we may receive information about your location and mobile device, including a unique identifier. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to control or disable location services in the device’s setting menu. If you have questions about disabling your device’s location services, you should contact your mobile service carrier or the manufacturer of your particular device.

How We Use Personal Information

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

1. Provide our Services, process transactions, and send notices about your transactions.

2. Verify your identity during account creation and password reset processes and troubleshoot problems.

3. By managing risk, detect, prevent, and remediate fraud or other illegal activities and violations of policies or user agreements.

4. Customizing the user experience, we improve the content, layout, performance, and services.

I Love Maid provides targeted marketing and advertising, service update notices, and promotional offers based on your communication preferences. We may contact you by placing a voice call or text (SMS), email messaging, or other means to notify you regarding your account. We may reach you as efficiently as possible when contacting you via phone, and you consent to receive auto-dialed or prerecorded calls and text messages. Additionally, we may contact you to offer coupons, discounts, and promotions. Finally, we may contact you as necessary to enforce our policies or any agreement with you. Where applicable and permitted by law, you may decline to receive certain communications.

How We Use Cookies 

When you access our website or use our services, we may place small data files on your computer or other devices, including companies that work with us. These data files may be Cookies, pixel tags, e-tags, “Flash cookies,” or additional local storage provided by your browser or associated applications collectively “Cookies.” We use these technologies to better serve you as a customer; for example, we may customize services, content, and advertising; measure promotional effectiveness. By helping to ensure that your account security is not compromised, mitigate risk and prevent fraud; and promote trust and safety across our sites and services. You are free to decline our cookies if your browser or browser add-on permits unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our website and services.

Store and Protect Personal Information

We store and process your personal information on our computers in North America, Canada, England, and elsewhere in the world at our secure facilities. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.

Accessing or Changing Personal Information

You can make changes to your personal information anytime by contacting us. If you close your account, your I Love Maid account will be inactive in our system. However, we will retain personal information from your account for a certain period and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We may also retain personal information from your account to collect any fees owed, resolve disputes, assist with investigations, prevent fraud, enforce our Terms Of Use, or take other actions as required or permitted by law.

Privacy Policy Updates

Suppose we materially change this privacy policy to affect how we use or disclose our personal information. In that case, we will notify you by prominently posting a notice of such changes before making them and by stating the effective date of the changes. If we change this privacy policy, we will post those changes on this page and update the privacy policy modification date below.

Contact Information

If you have any comments or questions or believe I Love Maid, Inc. has not adhered to this privacy policy, don’t hesitate to contact us; we will do our best to address any concerns.

Updated: March 1, 2023